EXAM ITIL ITIL-4-FOUNDATION PREPARATION, EXAM ITIL-4-FOUNDATION QUIZ

Exam ITIL ITIL-4-Foundation Preparation, Exam ITIL-4-Foundation Quiz

Exam ITIL ITIL-4-Foundation Preparation, Exam ITIL-4-Foundation Quiz

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Tags: Exam ITIL-4-Foundation Preparation, Exam ITIL-4-Foundation Quiz, ITIL-4-Foundation Dump File, Free ITIL-4-Foundation Pdf Guide, Books ITIL-4-Foundation PDF

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ITIL-4 Foundation Certification Exam is an internationally recognized certification that validates an individual's knowledge and proficiency in the ITIL 4 framework. ITIL 4 Foundation Exam certification is designed to equip practitioners with the necessary skills and understanding to effectively manage IT services in an organization. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification path.

ITIL 4 Foundation exam is a certification that is designed for IT professionals who want to learn more about how ITIL can help them improve their IT service management practices. ITIL stands for Information Technology Infrastructure Library and is a set of best practices for managing IT services.

ITIL 4 Foundation Exam is designed to test an individual's knowledge of the ITIL framework and its key concepts. It covers the four dimensions of service management, which are organizational, people, information, and technology. It also covers the ITIL service value system, which is a model that describes how ITIL practices work together to create value for customers and stakeholders.

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ITIL 4 Foundation Exam Sample Questions (Q518-Q523):

NEW QUESTION # 518
Which value chain activity is concerned with the availability of service components?

  • A. Design and transition
  • B. Obtain/build
  • C. Plan
  • D. Deliver and support

Answer: B

Explanation:
The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.
https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/#:~:text=The%20Obtain%2FBuild%20activity%20is,they%20meet%20the%20agreed%20specifications.


NEW QUESTION # 519
Which function is responsible for the management of a data centre?

  • A. Technical management
  • B. Facilities management
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  • C. Service desk
  • D. Application management

Answer: B


NEW QUESTION # 520
Which practice has a purpose that includes restoring normal service operation as quickly as possible?

  • A. Problem management
  • B. Incident management
  • C. Deployment management
  • D. Supplier management

Answer: B


NEW QUESTION # 521
Which is the BEST example of a standard change?

  • A. The Installation of a software application in response to a service request
  • B. The replacement of a component in response to a major incident
  • C. The review and authorization of a change requested by a customer
  • D. The implementation of a critical software patch in response to a vendor security Issue

Answer: A


NEW QUESTION # 522
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

  • A. Service level management
  • B. Service request management
  • C. Service desk
  • D. Supplier Management

Answer: B

Explanation:
In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:
Engagement is needed to understand and confirm the actual ongoing needs and requirements of customers, not simply what is interpreted by the service provider or has been agreed several years before. ITIL4 refers to value as being co-created, since it needs the input and validation of customers.
Listening is important as a relationship-building and trust-building activity, to show customers that they are valued and understood. This helps to move the provider away from always being in 'solution mode' and to build new, more constructive partnerships. Each customer is unique, and the service provider must not have a one-size-fits-all approach.
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. They also give service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business-focused service. When the customer is engaged and listened to, they feel valued and their perception of the service and service management activities improves.
https://www.bmc.com/blogs/itil-service-level-management/


NEW QUESTION # 523
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